Returns & Exchanges
At Smileactives, we want you to be completely satisfied with your brighter smile, which is why we offer a 60-day money-back guarantee on all our teeth whitening products. If you are not happy with your results, simply return the containers—even if they are empty—for a full refund of the purchase price, less shipping and handling.
Contact Customer Support
Reach out to our dedicated support team via phone or email within 60 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place your products, including any used or empty containers, into a shipping box and clearly write your assigned RMA number on the outside of the package.
Ship the Return
Send your package back to our fulfillment center using your preferred shipping carrier; we recommend choosing a service with tracking for your peace of mind.
Receive Your Refund
Once our warehouse receives and processes your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing